Question 1

How much does a custom software project cost?

Accepted Answer

It depends on scope and complexity, but we work on a fixed monthly retainer with a credit ledger — so you always know what you're paying before we start. A typical engagement begins with a paid discovery sprint to scope the work, then settles into a predictable monthly figure. Tell us what you're trying to achieve and we'll give you a clear number, not a vague 'it depends.'

Question 2

How long does a custom software build take?

Accepted Answer

Most projects move in two-week sprints. A focused MVP can ship in 4–8 weeks; a full platform usually takes 3–6 months of steady cadence. Discovery comes first so we can give you a realistic timeline tied to real milestones, not wishful thinking. You'll see working software at the end of every sprint, not just a Gantt chart.

Question 3

Who actually writes the code — you or subcontractors?

Accepted Answer

We do. SudoVault is a tight, accountable team based in Gauteng — the people who scope the project are the people who build it. No faceless offshore hand-offs, no account managers relaying messages. You talk directly to the engineers shipping your software.

Question 4

Do you work with clients outside South Africa?

Accepted Answer

Yes. We're based in Gauteng and deliver remotely to clients across South Africa, Kenya, the United Kingdom and the United States. Our hours (09:00–17:00 SAST) overlap the full UK and East African working day and the US morning, so stand-ups, demos and escalations happen live — not overnight. Billing, contracts and IP hand-over work the same wherever you are.

Question 5

Who owns the code and IP when the project is done?

Accepted Answer

You do. From day one, the source code, documentation and assets are yours. We work in your repositories, hand over full access, and document everything so another team could pick it up if needed. We earn the next month by delivering value, not by holding your code hostage.

Question 6

What happens if the scope changes mid-project?

Accepted Answer

Scope moves — that's normal and expected with software. Because we work in sprints on a monthly retainer, changing direction is a conversation, not a contract battle. You re-prioritise each sprint based on what we've learned, and your credit ledger shifts to match. No surprise invoices, no change-order friction.

Question 7

Why not just buy off-the-shelf software?

Accepted Answer

Off-the-shelf is great when your process is standard. It breaks down when your business runs on workflows the product doesn't support — and you end up duct-taping spreadsheets and Zapier steps around it. Custom software makes sense when off-the-shelf forces you to change how you work, when you need to differentiate, or when integration between systems is the actual problem.

Question 8

How do you keep our data secure and POPIA-compliant?

Accepted Answer

We build security in from the architecture stage: encrypted storage, least-privilege access, audit logging and regular reviews. We follow POPIA principles for any personal data we process, keep data within agreed boundaries, and never reuse client data or IP. You can read the details in our Privacy Policy.

Question 9

What happens when something breaks after launch?

Accepted Answer

Launch isn't the end. Every build includes monitoring, alerting and a support cadence so issues get caught before you hear about them. Under our retainer, fixes and improvements flow into the same sprint rhythm — you're not hunting for a freelancer at 2am. We treat what we ship as something we'd be happy to inherit ourselves.

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Common questions about custom software projects.

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